Reducing Fusion Confusion (Part 5): Unlimited and Lifetime Support for Applications
As I mentioned earlier, Oracle’s Applications Unlimited strategy complements the Fusion Applications. This means that you can conceivably stay on your current ERP platform without having to upgrade to Fusion Applications. Oracle categorizes three stages of lifetime support for Applications Unlimited. I will summarize the features and benefits of each, as described by Oracle on their site (http://www.oracle.com/support/lifetime-support-policy.html), and then explain why I do not recommend allowing your organization to remain at the third level of support.
1) Premier Support – provides you with maintenance and support of your Oracle Database, Oracle Fusion Middleware, and Oracle Applications for five years from their general availability date.
2) Extended Support – allows you stay competitive, with the freedom to upgrade on your own timetable. It provides you with an extra three years of support for specific Oracle releases for an additional fee. You benefit from the same quality of service you receive with Premier Support, with the security of knowing you can expand your systems when the time is right.
3) Sustaining Support – puts you in control of your upgrade strategy. With Sustaining Support, you will receive technical support for as long as you operate your systems – which includes access to Oracle’s online support tools, knowledgebases, pre-existing fixes for your solution, and assistance from technical experts.
My recommendation is not to remain in the Sustaining Support mode, because no new bugs will be accepted at this level. This negates your ability to be in control of your upgrade strategy based on business requirements, because, should a new issue arise, the standard advice will be to upgrade.
In my next entry, I will provide practical recommendations about what you should do about all of this now.